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Currently there are more than 100 stores in our network throughout Moscow and closely situated regional cities. The quantity of the stores is rising constantly, but our network development does not depend on franchise. All the stores are laid out in a single corporate design, actively utilizing outdoor signboards. Our consultants’ uniform has also been designed according to our corporate style. We aim to associate our style with high quality and reliability among customers.
The consultants are trained in our own training unit and allowed to work with customers only on passing an examination for professional suitability. Besides that, we are constantly maintaining our consultants’ professional development by assigning them to trainings and seminars organized by equipment manufacturers (Nokia, Siemens, LG, Nikon, Olympus, Canon and others). This helps them to achieve a high level of professionalism and ability to give customers the best possible consultations. We give all our effort to let our customers receive complete information on any product or service presented in the store and have their questions answered.
All our stores have a complete range of devices and accessories and also offer services on receiving payment for every cellular communications provider of the region and digital printing.
Our central store, situated at Sretenka, 1 is offering a unique service — customers can exchange their old handsets for new ones for some extra charge. We also organize lotteries and customer encouragement programs on a regular basis. They are actively advertised outdoor, on the radio, through the Internet and via our own call-center-based information services. Owing to attentive customer treatment we achieved a high standard of more than 60% repeated purchases of cellular handsets and digital devices in Alt Telecom stores.
Besides that, Alt Telecom is distinguished for exclusive personnel treatment. We strive to make every employee really involved and feel like a member of a big friendly family. Two times a year we arrange corporate reports-and-entertainment meetings, where all the employees have a chance to meet each other or company management in an informal environment, express their ideas or criticism. We regularly organize competitions among consultants (“the best selling consultant”, “the most accurate consultant” and like) with prizes and bonuses to keep the collective activity and increase working interest. Thanks to such a non-standard management techniques we have achieved a high level of comfort, feeling of involvement and professionalism among our employees. We get careful and attentive customer treatment, welcoming attitude and clean and tidy stores as a result. These are the distinguishing features of customer service in all Alt Telecom stores.
You can also view the addresses of all the stores in Moscow city.
You can also view the addresses of all the stores in regional cities.
You can also view the addresses of all the stores in Russia cities.
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